VMware: VMware Data Recovery – Could not connect to Data Recovery on the appliance

1

A colleague got some trouble connecting with the VMware Data Recovery appliance, received this warning:

Error: Could not connect to the Data Recovery on the appliance

Please make sure the Data Recovery appliance is powered on. If the problem persists, please restart the Data Recovery appliance

 

image

Time for some troubleshooting:

– Ping test was successful;
– Could resolve DNS names;
– Rebooted the appliance;
– No weird error in the event log;

 

Resolution:

After checking the appliance version (VMware Data Recovery 2.0.1131) and the Plugin-Version (VMware Data Recovery Plugin 1.1.37) I thought.. maybe I need to update the plugin

image

 

After upgrading the plugin to version 1.2.1.3 I was able to connect the appliance again:

image

 

Result:

image

 

More information: Troubleshooting VMware Data Recovery plug-in connection issues

About Author

1 thought on “VMware: VMware Data Recovery – Could not connect to Data Recovery on the appliance

Leave a Reply

Your email address will not be published. Required fields are marked *