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VMware: Call “PropertyCollector.RetrieveContents” for object “propertyCollector” on vCenter Server “VC” failed

I wanted to update my templates with the latest VMware Tools and VMXNET3 adapter. After converting a template to a VM I tried to edit the settings. I received the following error:

Call “PropertyCollector.RetrieveContents” for object “propertyCollector” on vCenter Server “VC” failed


Warning message:


The only way I could fix this issue was deleting the VM (already converted it to a VM) from the Inventory and re-add it to the Inventory. Now I was able to edit the VM hardware:



Sander Daems is founder and author of this blog and working as a Lead (Sr.) Consultant by UNICA ICT Solutions. Sander has over 15 years experience in IT, primary focus: virtualization and modern worksplace.

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  1. Michael
    January 14th, 2011  (Quote) at 18:55  (Quote) | #1

    This also happens to me on vCenter 4.1. If you wait a couple of minutes after converting a template to VM, before you try to do something with the VM, no problem then.

  2. Mc. Duncan
    January 15th, 2011  (Quote) at 00:44  (Quote) | #2

    Got the same problem, thanks for helping me out

  3. Vina Dumez
    January 26th, 2011  (Quote) at 09:53  (Quote) | #3

    Solved my problem with this workaround

  4. GGZ Nederland
    January 26th, 2011  (Quote) at 17:50  (Quote) | #4

    Bedankt Sander, hier heb ik wat aan

  5. Exie Weinmann
    January 27th, 2011  (Quote) at 10:55  (Quote) | #5

    Thank you. This works like a dream!

  6. Coulas
    January 30th, 2011  (Quote) at 13:12  (Quote) | #6


  7. Deane Plumadore
    February 2nd, 2011  (Quote) at 13:24  (Quote) | #7

    Great article here

  8. Josh Barth
    March 23rd, 2011  (Quote) at 19:38  (Quote) | #8

    Worked perfect. Thanks for posting.

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