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VMware: ESXi 4.1 installation hangs on “multiextent loaded succesfully” HP DL380 G7

Last week I build a rack for a customer with some brand new HP DL380 G7’s, pre-sales decided (happy me) to install ESXi 4.1.. after creating a RAID10 (2x 72GB) configuration on HP SmartArray 410i I started the installation.

After the installation my first boot, ESXi keeps hanging on “multiextent loaded successfully” .. rebooted once again.. no result, waited more then 20 minutes.. still no result.



Watching some log files (ALT + F12) I saw some warnings/errors:

Could not detect setting of QErr for device naa.60a98000572d504c654a573236636b6c. Error Failure

ScsiDeviceIO: 4494: Could not detect settings of QErr for device naa.6005….


VMWARE SCSI Id: Could not get disk id for vmhba32:CO:TO:LO



The current (out of the box) firmware for the  HP SmartArray 410i was 3.03 , upgrade to version 3.66 (latest).

But… to solve this issue you need to delete the current array configuration and create a new one. Run the ESXi 4.1 installation again and the problem is permanently solved.

I know.. before you plan to install a new server.. first install the latest firmware with the HP Firmware DVD (955 mb).. I thought.. I’ll do this later.. NOT!


Sander Daems is founder and author of this blog and working as a Lead (Sr.) Consultant by UNICA ICT Solutions. Sander has over 15 years experience in IT, primary focus: virtualization and modern worksplace.

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  1. Romaine Halama
    December 29th, 2010  (Quote) at 16:20  (Quote) | #1

    Thanks for this solution!

  2. Oleg
    April 16th, 2012  (Quote) at 23:23  (Quote) | #2

    Thanks! Solution worked for HP BL460c G7 with P410i.

  3. Martin
    April 23rd, 2014  (Quote) at 13:07  (Quote) | #3

    Thank you so much, that solved a lot of headache for me. I’ve been wondering for days what the hell is going on. The error messages are also different for ESXi 5.5 and ESXi 4.1 installation, which doesn’t make it any easier to find the root cause.

  4. April 24th, 2014  (Quote) at 12:44  (Quote) | #4

    Thanks Martin! Can you post the error message and log in a reply?

  5. October 12th, 2014  (Quote) at 07:23  (Quote) | #5

    Hi, this weekend is good in support of me, for the reason that this occasion i
    am reading this impressive informative article here
    at my residence.

  6. Vadim
    November 17th, 2014  (Quote) at 12:51  (Quote) | #6

    Gosh. This post is a life saver. I was about to change the Smart Array controller.
    But this saved my day!

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