VMware: VMware Data Recovery – Could not connect to Data Recovery on the appliance

A colleague got some trouble connecting with the VMware Data Recovery appliance, received this warning:

Error: Could not connect to the Data Recovery on the appliance

Please make sure the Data Recovery appliance is powered on. If the problem persists, please restart the Data Recovery appliance

 

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Time for some troubleshooting:

– Ping test was successful;
– Could resolve DNS names;
– Rebooted the appliance;
– No weird error in the event log;

 

Resolution:

After checking the appliance version (VMware Data Recovery 2.0.1131) and the Plugin-Version (VMware Data Recovery Plugin 1.1.37) I thought.. maybe I need to update the plugin

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After upgrading the plugin to version 1.2.1.3 I was able to connect the appliance again:

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Result:

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More information: Troubleshooting VMware Data Recovery plug-in connection issues

sanderdaems

Sander Daems is founder and author of this blog and working as a Lead (Sr.) Consultant by UNICA ICT Solutions. Sander has 15+ years experience in IT, primary focus: virtualization and modern worksplace.

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