A customer asked me to repair their Veeam Backup & Replication 7.0 backup job, some virtual machines were showing this warning message in the backup log:

Failed to index guest file system. Veeam Guest Agent is not started

Solution:

The default Domain Administrator (Veeam Service Account) credentials are not working at the standalone / workgroup virtual machine that is running in the DMZ VLAN.

Note: Make sure the virtual machine has the latest version of VMware Tools installed

To configure specific credentials:

– Edit the backup job

– Navigate to: Guest Processing > click: Advanced

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sanderdaems

Sander Daems is founder and author of this blog and working as a Lead (Sr.) Consultant by UNICA ICT Solutions. Sander has over 15 years experience in IT, primary focus: virtualization and modern worksplace.

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