[Veeam] Failed to index guest file system. Veeam Guest Agent is not started
A customer asked me to repair their Veeam Backup & Replication 7.0 backup job, some virtual machines were showing this warning message in the backup log:
Failed to index guest file system. Veeam Guest Agent is not started
Solution:
The default Domain Administrator (Veeam Service Account) credentials are not working at the standalone / workgroup virtual machine that is running in the DMZ VLAN.
Note: Make sure the virtual machine has the latest version of VMware Tools installed
To configure specific credentials:
– Edit the backup job
– Navigate to: Guest Processing > click: Advanced
– Select failing virtual machine > Click: Set User
– Configure the local administrator credentials
–
– Result: the Virtual Machines which are domain joined are using <default> credentials. The Virtual Machine without domain is now using the local Administrator credentials..
Final result
About Author
Thanks! It may be useful clarification: the account must be in a domain\login form (NOT IN login@domain !!!). In the latter case, the test is successful, but when job starts the error occurs again.
I was struggling with this issue on one of my 12 vms for over 3 weeks. I changed the password to the service account that controlled the backups first, then followed your instructions. Success!! thanks.