A customer asked me to repair their Veeam Backup & Replication 7.0 backup job, some virtual machines were showing this warning message in the backup log:
Failed to index guest file system. Veeam Guest Agent is not started
The default Domain Administrator (Veeam Service Account) credentials are not working at the standalone / workgroup virtual machine that is running in the DMZ VLAN.
Note: Make sure the virtual machine has the latest version of VMware Tools installed
To configure specific credentials:
– Edit the backup job
– Navigate to: Guest Processing > click: Advanced
– Select failing virtual machine > Click: Set User
– Configure the local administrator credentials
– Result: the Virtual Machines which are domain joined are using <default> credentials. The Virtual Machine without domain is now using the local Administrator credentials..