new1234.jpg

Archive

Posts Tagged ‘Service’

VMware: Perf Charts service experienced an internal error

December 16th, 2015 No comments

A few weeks ago a customer asked me to take a look at the following warning message in VMware vCenter when the Performance Tab in the vSphere client is being opened.

  

Perf Charts service experienced an internal error.

Message: Report application initialization is not completed successfully. Retry in 60 seconds

 
image


Troubleshooting time

Global checks:

  • The Windows Event logs are clean
  • VMware vSphere (web-) services are started with normal credentials
  • I was able to restart service accounts with domain based credentials (no locking)
  • Windows Firewall was enabled but no drops in the logging
  • No recent installed Windows Updates
  • No unplanned restarts or crashes
  • The installed certificate was not expired
  • The installed certificate was 2048 bit
  • No conflicting webserver ports at the vCenter server
    ..some more troubleshooting

I checked the wrapper.log and stas.log files located at the following location:

Path: C:\ProgramData\VMware\VMware VirtualCenter\Logs\

clip_image002

 

 

 

 

 

 

 

 

 

  

clip_image002[5]

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Hmm, he logging shows that there are problems with the installed vCenter SSL certificate:
 

Error constructing private key..

..Error decrypting password

After some troubleshooting I saw that every time I open the Performance tab a new webserver SSL private key decrypting error was written in the stats.log.

I already had checked the expire date of the installed SSL certificate, it was a normal 2048 bit wildcard certificate.. oh, eh, wildcard..?? Let’s see if it is supported:

“The use of wildcard certificates are not supported with vCenter Server and its related services. Each service must have its own unique certificate”

Nope, it is not! Maybe this is the root cause.

After checking the SSL requirements at the VMware KB  I found the SSL format which is needed to generate the certificate: OpenSSL Version 0.9.8 must be used. If you do not use this version, the SSL implementation fails. <– I couldn’t check this because there was no documentation of the SSL generation

 

Solution

The customer used a wildcard SSL certificate which is not supported

More information: VMware

sanderdaems

Sander Daems is founder and author of this blog and working as a Sr. Infrastructure Consultant by IT-Value. Sander has over 10 years experience in IT, primary focus: virtualization, storage and SBC

More Posts - Website

Follow Me:
TwitterLinkedIn

VMware: Service ´VMware Kdc Service’ (VMwareKdcService) failed to start

August 13th, 2014 No comments

Last week I upgraded VMware vCenter server from version 5.0 to 5.5 Update 1c, during installation of vCenter Single Sign-On 5.5 I received this warning message:

Service ‘VMware Kdc Service’ (VMwareKdcService) failed to start. Verify that you have sufficient privileges to start system services

 
image

 

The service account which I´m using for the upgrade is Domain Administrator, I tied to start the service manually but the service won’t start. The Windows Event log was clean, but in the vmkdcd.log file (located at: C:\ProgramData\VMware\CIS\logs\vmkdcd) I found this error logs:

20140812092452.000:t@0:TRACE: Vmkdcd: stop
20140812092458.000:t@0:TRACE: VmKdcSrvOpenServicePortTcp called…
20140812092458.000:t@0:TRACE: dwError=87 errno=17
20140812092458.000:t@0:TRACE: VmKdcSrvOpenServicePortTcp done.
20140812092458.000:t@0:TRACE: ERROR: vmkdc VmKdcInit failed (87)

20140812092458.000:t@0:TRACE: Vmkdcd: stop
20140812092503.000:t@0:TRACE: VmKdcSrvOpenServicePortTcp called…
20140812092503.000:t@0:TRACE: dwError=87 errno=17
20140812092503.000:t@0:TRACE: VmKdcSrvOpenServicePortTcp done.
20140812092503.000:t@0:TRACE: ERROR: vmkdc VmKdcInit failed (87)
20140812092503.000:t@0:TRACE: Vmkdcd: stop

 

Solution:

To resolve this issue, ensure port 88 is available for use by the VMware Kdc Service:

  1. Use netstat from an elevated command prompt on the Windows host system to confirm port 88 is not in use. For more information on using the netstat command, see Determining if a port is in use (1003971).
  2. If another application is using port 88, reconfigure or disable the application to open port 88 for use with the VMware Kdc Service.

In my case VMware Converter Standalone Server was running and configured at port 88, I removed the installation and restarted the Single Sign-On setup.

 
More information: VMware

sanderdaems

Sander Daems is founder and author of this blog and working as a Sr. Infrastructure Consultant by IT-Value. Sander has over 10 years experience in IT, primary focus: virtualization, storage and SBC

More Posts - Website

Follow Me:
TwitterLinkedIn

VMware: View–Error 1920. Service VMware View Composer (svid) failed to start

January 9th, 2012 16 comments

Today I was installing VMware View in my homelab, after trying to install VMware View Composer 2.7 I received this error message:

Error 1920. Service VMware View Composer (svid) failed to start. Verify that you have sufficient privileges to start system services.

 

image

 

Solution:

After creating a new ODBC connection to my SQL server I still can’t finish the installation, the installation want to start service: VMware View Composer (svid).. after changing the logon service with the credentials I used for the ODBC I was able to start the service and finish the setup

image

 

image

sanderdaems

Sander Daems is founder and author of this blog and working as a Sr. Infrastructure Consultant by IT-Value. Sander has over 10 years experience in IT, primary focus: virtualization, storage and SBC

More Posts - Website

Follow Me:
TwitterLinkedIn